Vendor Management Lead - DaaC

HSBC UKGreater London

Location:Greater London
Job Type:Full Time
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Description

Role Title: Vendor Management Lead, Digital as a Channel (DaaC)

Business: Retail Banking and Wealth Management

**New or existing role?**New GCB:4

Role Purpose

This role will be responsible for managing all aspects of vendor engagements within the DaaC Enablement Cluster in HSBC Digital Solutions (HDS), reporting jointly to the Head of Vendor Management (HDS COO) and Global Head of Platform Management. HDS is one of three components of HSBC Global Digital (Digitally Led Propositions and Digital as a Channel being the other two). The DaaC function that this cluster enables creates truly personal and relevant experiences for existing and future customers, spanning across media channels, our public websites, mobile apps, internet banking services and messaging channels. The activities supported are aligned to deliver local market business and customer targets.

As an area of increasing strategic focus and investment, the growth in scale and complexity of vendor engagements across the business and IT in this space requires dedicated leadership to manage both the day-to-day activities, drive commercial initiatives and free-up capacity within the existing team.

A number of high priority issues need urgent attention: (1) Renegotiation of existing software/resource valued in excess of $10m, (2) Addressing audit/control and MSII issues identified, (3) Developing Vendor Management capability within the HDS cluster, as per HDS Target Operating Model, and achieving alignment with the central COO Vendor Management team and regions.

Key Accountabilities

The individual will be accountable for the end-to-end management of the following activities:

-Oversight of existing software & resource contracts and new requests including commercials.

-Execution of SoWs & MSAs, brokering terms between Vendor, Team, Procurement, Legal, and Approval Boards.

-Assist with raising Procurement Service Requests

-Adoption of Vendor Management best practices

-Relationship Management of vendors, ensuring compliance to HSBC policies

-Triage of procurement process issues and blockers

-Maintain a repository of vendors contracts

-Periodic production of vendor usage/cost/trendand other metrics to for HDS Management

-Vendor on-boarding

-Vendor performance management, addressing any shortcomings identified.

-Ownership of commercial terms agreed with vendors including assurance of cost and value.

-Contract negotiations - leverage RBWM/Group relationships to assist teams in conducting commercially sound, robust and transparent negotiations with vendors.

Impact on Business

HSBC is currently going through a period of transformative digital change and to remain competitive, must ramp up productive capacity in Digital and remove unnecessary barriers to go faster. To achieve this, a number of teams have been created to design, build and run digital services. This will accelerate delivery by creating a common sense of purpose, unifying delivery accountability, pioneering new ways of working and enabling faster decisions to deliver the agreed digital agenda.

Working to support cross-functional teams, the role will enable the business to drive forward the delivery agenda, acting as a key resource to unblock organizational and process issues. By ensuring that robust and commercially sound vendor management processes are put in place, this role will abstract much of the overhead and complexity from the business which will enable them to focus on customer value and innovation.

Customers / Stakeholders

The role will involve considerable interaction with the Technical, Business and Delivery leadership of the DaaC Enablement team. The vendors, Global Head of Vendor Management and HDS Management should also be considered key stakeholders.

Leadership & Teamwork

The individual will be working in teams organized globally, exercising considerable thought leadership in order to drive operational efficiencies, manage vendor risk and drive the continuous improvement agenda.

Major Challenges

The need to deliver at pace needs to be carefully managed with a Group control policies and procedures, although Digital has a license to challenge outdated/inefficient processes.

Due to the rapid speed that was required to set-up the Digital organization during the last 18 months, a high volume of vendors were leveraged across multiple programmes. A process of review and challenge of engagements is required to re-evaluate commercials/value and consolidate vendors, which may come up against inertia due to change risk which must be overcome.

Role Context

The Digital organization within HSBC, whilst transforming the business, is itself evolving through exploring of new ways of working and trailing various operating model designs. Therefore, the nature of this role is dynamic and may expand to cover other areas within Digital.

Management of Risk

-The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles as in the UK and other market equivalents of Make Better Products, Sell Them Properly and Keep Them Sold.

-The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

-The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

-The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

-This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.


Description

**Role Title:** Vendor Management Lead, Digital as a Channel (DaaC)

**Business:** Retail Banking and Wealth Management

\*\*New or existing role?\*\*New **GCB**:4

**Role Purpose**

This role will be responsible for managing all aspects of vendor engagements within the DaaC Enablement Cluster in HSBC Digital Solutions (HDS), reporting jointly to the Head of Vendor Management (HDS COO) and Global Head of Platform Management. HDS is one of three components of HSBC Global Digital (Digitally Led Propositions and Digital as a Channel being the other two). The DaaC function that this cluster enables creates truly personal and relevant experiences for existing and future customers, spanning across media channels, our public websites, mobile apps, internet banking services and messaging channels. The activities supported are aligned to deliver local market business and customer targets.

As an area of increasing strategic focus and investment, the growth in scale and complexity of vendor engagements across the business and IT in this space requires dedicated leadership to manage both the day-to-day activities, drive commercial initiatives and free-up capacity within the existing team.

A number of high priority issues need urgent attention: (1) Renegotiation of existing software/resource valued in excess of $10m, (2) Addressing audit/control and MSII issues identified, (3) Developing Vendor Management capability within the HDS cluster, as per HDS Target Operating Model, and achieving alignment with the central COO Vendor Management team and regions.

**Key Accountabilities**

The individual will be accountable for the end-to-end management of the following activities:

-Oversight of existing software & resource contracts and new requests including commercials.

-Execution of SoWs & MSAs, brokering terms between Vendor, Team, Procurement, Legal, and Approval Boards.

-Assist with raising Procurement Service Requests

-Adoption of Vendor Management best practices

-Relationship Management of vendors, ensuring compliance to HSBC policies

-Triage of procurement process issues and blockers

-Maintain a repository of vendors contracts

-Periodic production of vendor usage/cost/trendand other metrics to for HDS Management

-Vendor on-boarding

-Vendor performance management, addressing any shortcomings identified.

-Ownership of commercial terms agreed with vendors including assurance of cost and value.

-Contract negotiations - leverage RBWM/Group relationships to assist teams in conducting commercially sound, robust and transparent negotiations with vendors.

**Impact on Business**

HSBC is currently going through a period of transformative digital change and to remain competitive, must ramp up productive capacity in Digital and remove unnecessary barriers to go faster. To achieve this, a number of teams have been created to design, build and run digital services. This will accelerate delivery by creating a common sense of purpose, unifying delivery accountability, pioneering new ways of working and enabling faster decisions to deliver the agreed digital agenda.

Working to support cross-functional teams, the role will enable the business to drive forward the delivery agenda, acting as a key resource to unblock organizational and process issues. By ensuring that robust and commercially sound vendor management processes are put in place, this role will abstract much of the overhead and complexity from the business which will enable them to focus on customer value and innovation.

**Customers / Stakeholders**

The role will involve considerable interaction with the Technical, Business and Delivery leadership of the DaaC Enablement team. The vendors, Global Head of Vendor Management and HDS Management should also be considered key stakeholders.

**Leadership & Teamwork**

The individual will be working in teams organized globally, exercising considerable thought leadership in order to drive operational efficiencies, manage vendor risk and drive the continuous improvement agenda.

**Major Challenges**

The need to deliver at pace needs to be carefully managed with a Group control policies and procedures, although Digital has a license to challenge outdated/inefficient processes.

Due to the rapid speed that was required to set-up the Digital organization during the last 18 months, a high volume of vendors were leveraged across multiple programmes. A process of review and challenge of engagements is required to re-evaluate commercials/value and consolidate vendors, which may come up against inertia due to change risk which must be overcome.

**Role Context**

The Digital organization within HSBC, whilst transforming the business, is itself evolving through exploring of new ways of working and trailing various operating model designs. Therefore, the nature of this role is dynamic and may expand to cover other areas within Digital.

**Management of Risk**

-The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles as in the UK and other market equivalents of Make Better Products, Sell Them Properly and Keep Them Sold.

-The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.

**Observation of Internal Controls**

-The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

-The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

-This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.